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Robert Half Customer Service Representative in Unity Twp, Pennsylvania

Description

Our client in the Latrobe area is looking for a Customer Service Representative and it is a contract to hire position. Pay is $18-$22, dependent on experience. Business casual and hours for this position will be : 8:00AM – 4:30PM, 1 hour lunch

Duties and Responsibilities:

• Learn to identify customer needs or desires in order to recommend the appropriate product or service.

• Learn the ERP system used by the company to process orders, enter invoices, and run multiple reports.

• Work with colleagues when necessary to resolve customer complaints.

• Provide feedback to other departments to help improve sales, marketing, and business processes.

• Learn about the products inside and out to be able to answer any questions from customers.

• Attention to detail to be able to provide written/verbal communication to customers.

• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.

Job Requirements:

  • Responsible for receiving sales orders and coordinating the shipment of products

  • Monitor inventory and respond to sales inquiries

  • Microsoft Office proficient

If you have the appropriate background for the role and are interested in being considered, please apply using the Robert Half website. After applying to this position, please CALL immediately at 412-456-0837 to confirm your application has been received! Ask for Megan and reference Job # 03730-0012915516.

Requirements • Candidates must possess proven experience in the customer service field, preferably within the manufacturing industry.

• Applicants should have outstanding communication skills, both verbal and written.

• The role requires a strong ability to handle multiple tasks simultaneously and prioritize effectively.

• Applicants need to exhibit strong problem-solving skills, with the ability to handle customer inquiries and complaints professionally and efficiently.

• Candidates must have a strong understanding of the manufacturing industry and its products/services.

• Proficiency in using customer relationship management (CRM) software and other related computer applications is required.

• Applicants should have the ability to work in a team-oriented environment as well as independently.

• Strong interpersonal skills and the ability to build and maintain relationships with customers are necessary.

• The role requires a high level of patience and empathy when dealing with customers.

• Applicants should be willing to participate in training and development programs to enhance their skills and adapt to changes in the industry.

• Candidates should be familiar with industry regulations and standards related to customer service in the manufacturing sector.

• The role requires flexibility in working hours, including weekends and holidays, depending on the business needs.

• High school diploma or equivalent is essential; a bachelor's degree or further education in a related field would be advantageous.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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