Job Information
Robert Half Call Center Specialist in Valley Center, California
Description
Our prestigious client is seeking a Call Center Specialist to join their team in facilitating an efficient and customer-friendly tax season. If you have a knack for customer service and enjoy providing solutions, this could be an ideal role for you.
Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner, providing tax preparation support.
Identify customers’ needs, clarify information, research every issue, and provide solutions or alternatives.
Interact with customers to provide and process information in response to inquiries about products and services.
Respond promptly to customer inquiries and ensure customer satisfaction.
Requirements
High school diploma; bachelor’s degree in a related field preferred.
Proven experience as call center representative or customer service representative.
Knowledge of tax season procedures and common questions.
Excellent communication and presentation skills.
Proficient in relevant computer applications.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .