Robert Half International Help Desk Analyst I in Valley Stream, New York
Description We're looking for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. This Help Desk Analyst role is located in the Valley Stream, New York area and is a full-time opportunity.
What you get to do every day
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups Requirements - Comprehension of basic networking concepts
Background in user administration and bug fixing in a client server environment
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
1+ years of prior experience
Strong problem-solving skills
IT support ticketing system experience desired
Solid understanding of MS Windows 10
Tier 1 Support experience preferred
Desktop Environment experience
Hardware and Software experience preferred
Basic Troubleshooting experience highly desired
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.