Robert Half International Senior Product Manager, Conversational AI in Vienna, Virginia
YOUR MISSION: Your mission is building our long-term Conversational AI strategy. You will collaborate with multiple teams (primarily our tech, design and partners teams) to create the future generation of intelligent systems.
YOUR LEGACY: You led a Customer Experience team that deeply understood call center operations and as a result you set the vision, strategy and tactics for a Conversational AI platform across our entire enterprise. You owned the roadmap for multiple highly visible initiatives. You partnered with key stakeholders, UX, engineering and 3rd parties to build and expand the capabilities and engagement of AI voicebot, chatbot, IVR and SMS channels. You defined new ways to innovate through the integration of AI voice and chatbot within operations and worked with key partners including providers to provide a powerful user experience.
WHAT YOU’LL BE RESPONSIBLE FOR:
Drive growth and adoption of conversational AI platforms.
§ Build a new AI platform from the ground up.
§ Work with our internal operations team to use voice and chat AI to streamline workflows.
§ Work with large external partners to create new conversational AI services.
Obsess over our existing digital channels.
§ Work to improve our IVR experience by working with our partners and internal stakeholders.
§ Uncover strategic opportunities to improve current SMS communication for our end user.
§ Bring new experiences to customers through the mobile app hardening the digital channel.
Own and deliver strategies that bring new experiences to life.
§ Own the vision and deliver key initiatives for web, mobile app, voice and machine learning.
§ Use data to determine how to evolve the customer experience.
§ Prioritize work based on enterprise level goals
§ Drive alignment on your product roadmap across executives, teams and stakeholders.
Work closely with internal and external teams on the product life cycle.
§ Collect internal and external feedback.
§ Gather requirements through spec writing, roadmapping and maintenance.
§ Own feature testing and acceptance of products.
WHO YOU ARE:
§ You have direct experience building successful test and voice conversational bots. You have proven experience in developing, maintaining and executing against a Conversational AI product roadmap.
§ You are always thinking about go-to-market strategies. You collaborate with stakeholders and dev/Project Management teams to create and communicate anticipated releases. You work on supporting sales, marketing and other stakeholders with necessary product knowledge and documentation.
§ You measure everything that matters. You identify, analyze and synthesize product use data and usedata to drive decisions. You generate and maintain dashboards and reports that track the product health and success metrics
§ You have proven experience leading products related to machine and natural language processing applied to consumer products.
§ You know to move quickly. You run pilot and beta programs with early stage products to learn and drive the business forward aggressively.
§ Quality and performance matters to you. You are accountable for the product quality and performance in the production environment. You are also accountable for the product and dev teams response in the event of a major defect or blocker including communication to call stakeholders.
§ You obsess over the success of your products. You identify the execution, operational and organization issues that prevent your product from being successful. You drive the improvement plan to change or resolve the issues.
§ You understand the concept of experimental design such as A/B testing and are familiar with statistical hypothesis testing.
§ Minimum of 5 years of relevant Product Management experience in an agile software product development environment.
§ Ability to develop initiatives, features, and user stories that the Development teams can ingest.
§ Demonstrate complete mastery of business side skills including communication, customer research, product vision, feature definition and technical architecture.
§ Deep technical understanding that goes from the highest abstractions down to the hardware.
§ Proven technical leadership with experience working in the technology industry or automotive industry.
§ Preference will be given to candidates who have experience in an automotive tier-1 or tier-2 supplier of electronic components.
§ Proven analytical skills with demonstrated ability and analyze product use data and use the data to drive decisions.
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.