Robert Half Help Desk Tier 2 in Virginia Beach, Virginia
The Help Desk Technician will primarily be responsible for the monitoring, tracking and resolution of IT- related issues while escalating as necessary to the appropriate resource. This individual will be an active contributor to the Help Desk in a strong customer service-focused role, will take ownership of tickets and will be able to see issues through to the end.
Provide Tier 1 and Tier 2 IT support for 500+ end users
Actively maintain Help Desk ticket queue, ensuring a timely response to issues, as well as fielding phone calls and walk-up support
Responsible for PC/Mac desktop and laptop computer configuration, deployments and troubleshooting
Support enterprise POS systems and peripherals
Support for some networking and cabling
Provide escalation point as necessary for Help Desk staff
Maintain and update inventory of hardware and software
Expected to work during standard business hours and maintenance/emergency windows outside of normal hours
Advise Supervisor or Human Resources any changes of name, address or work status as it affects your compensation, benefits or employment
Know and understand internal policies and external regulatory requirements that relate to your position and department
Additional job duties assigned
Previous experience in a help desk role, 2 years or more preferred
Previous & demonstrable ability to troubleshoot technology quickly and efficiently
Degree not required but preferred
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.