Job Information
Robert Half Collections Specialist in Walnut Creek, California
Description
Contract to hire role! We are seeking a detail-oriented and proactive Collections Specialist to manage overdue accounts, communicate with customers, and resolve payment issues. This role requires someone who is able to balance customer service with persistence to ensure timely payments and maintain good client relationships.
Key Responsibilities: Monitor accounts receivable and ensure timely collection of outstanding balances.
Contact customers via phone, email, and letters to collect overdue payments.
Negotiate payment plans with customers and ensure that agreed-upon terms are met.
Investigate and resolve discrepancies related to accounts and payment history.
Maintain accurate and up-to-date records of collections activities in the company’s database.
Collaborate with internal teams (e.g., sales, customer service) to resolve issues and facilitate
Requirements
Communication: Strong verbal and written skills for customer and team interaction.
Negotiation: Ability to professionally negotiate payment terms.
Attention to Detail: Proficient in reviewing accounts and identifying discrepancies.
Time Management: Ability to handle multiple accounts and meet deadlines.
Software Proficiency: Experience with CRM/accounting tools.
Customer Service: Maintain positive relationships while enforcing policies.
Persistence: Strong follow-up to secure timely payments.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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