Robert Half International Customer Service Representative in Walnut Creek, California

Description

OfficeTeams local medical company is looking for a customer service representative for their very busy call center. The right customer service person for this position will have worked in a medical capacity in a call center in the past. Having Next Gen experience is a real plus. The job entails taking 50-60 plus inbound calls regarding scheduling appointments to see doctors. You will be in charge of up to Five doctors schedules. Some outbound follow up calls will have to be made. You must be familiar with insurance verification as well. The ideal customer service candidate must pick up quickly, multitask efficiently and have a strong attention to detail.

High levels of inbound calls.

If interested in this position please email your resume to [email protected]

Requirements

  • Strong Microsoft Office skills

  • 2+ years' experience with performing in a goal-driven customer-focused environment preferred

  • Strong problem-solving skills

  • Command of customer service

  • Data entry experience desired

  • Deep understanding of switchboard phones from 10 -30 lines

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Experience performing extensive research to resolve complex customer inquiries

  • Upbeat, positive attitude and an approach to work rooted in professionalism

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Excellent customer service and office administrative skills

  • Proven computer skills

  • Strong communication and interpersonal skills

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $17.50 to $17.50 per hour

Location: Walnut Creek, CA

Date Posted: December 14, 2018

Employment Type: Temporary

Job Reference: 00470-0010760069

Staffing Area: Office & Administrative