Robert Half Customer Service Representative in Waltham, Massachusetts
Description Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This short-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Waltham, Massachusetts.
Your responsibilities in this role
Manage the fielding and sending of important written business correspondence
Be a part of business development by by actively cross-selling and referring customers
Offer friendly, accurate customer service in a timely fashion
Handle incoming telephone calls Requirements - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Excellent written, verbal and social communication skills
Excellent customer service and office administrative skills
Proficiency with Microsoft Office applications
Proficient with computers and technology platforms
Adeptness in Google Calendar
Inbound Outbound Calls experience
Customer service experience preferred
Coordinating Schedules experience desired
Strong familiarity with calendar managements and scheduling appointments
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Experience performing extensive research to resolve complex customer inquiries
Comfort and confidence when interacting with internal and external partners and clients/customers
Upbeat, positive attitude and an approach to work rooted in professionalism
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.