Robert Half Corporation Jobs

Description We are offering a role for a Help Desk Analyst located in WAPPINGERS FALLS, New York, United States. The position is within the healthcare industry, specifically in the realm of medical devices. The successful candidate will be tasked with providing top-notch technical support and customer service, articulating complex issues clearly, and managing multiple priorities in a dynamic environment.

Responsibilities:

• Provide technical support to customers, addressing their inquiries and resolving issues effectively

• Utilize strong communication skills to explain technical concepts to diverse audiences

• Exhibit proficiency in troubleshooting technical issues and use diagnostic tools to identify problems

• Show excellent organizational skills and attention to detail in managing multiple priorities

• Maintain a customer-focused mindset, consistently delivering exceptional service and support

• Demonstrate basic understanding of networking

• Use knowledge of medical simulation or healthcare education as a tool to enhance service delivery

• Proficiently use Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware to perform tasks. Requirements • Proven experience in a Help Desk Analyst role or similar IT support role

• Proficient in Citrix Technologies and EO/IR systems

• Familiarity with Microsoft products and Active Directory

• Solid understanding of Computer Hardware and Configuration Management

• Demonstrable experience with Database management

• Proficiency in Lotus Notes and Deskside Support

• Knowledge and experience in Desktop Hardware

• Excellent problem-solving skills and ability to provide technical support

• Strong communication skills, both written and verbal

• Ability to work in a team and independently when required

• Willingness to stay updated with the latest technological advancements and industry trends. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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