Robert Half Corporation Jobs

Description

We are inviting applications for the position of a Hardware Support Manager based in Dutchess County, New York. The incumbent will mainly be responsible for overseeing team logistics, project assignments, budget management, and handling customer escalations related to hardware issues. This role is particularly suited for individuals well-versed in Cisco Technologies, Cloud Technologies, Active Directory, and other relevant skills.

Responsibilities:

• Oversee the team's travel schedules and logistics to ensure efficient team operations.

• Manage project assignments, effectively distributing tasks and tracking progress.

• Oversee budget management, ensuring resources are optimally utilized.

• Handle customer escalations related to hardware issues, ensuring customer satisfaction through timely resolution.

• Provide prompt and efficient technical support to customers regarding all hardware and software-related inquiries.

• Address hardware malfunctions, network issues, software bugs, system errors, and other technical issues, ensuring minimal disruption to operations.

• Create and manage service tickets for all customer interactions, keeping track of case status and outcomes.

• Document troubleshooting steps, resolutions, and any relevant information to facilitate knowledge sharing and improve future support processes.

• Utilize expertise and knowledge of equipment and software to identify and resolve hardware-related problems.

• Conduct thorough troubleshooting and diagnostics to determine the root cause of issues and implement appropriate solutions.

• Perform hardware repairs and maintenance tasks as required, including replacing faulty components and upgrading hardware.

• Provide basic setup, troubleshooting, and preventative maintenance training to users.

• Communicate effectively with customers or internal contacts to ensure that the solution and root cause are fully understood.

Requirements • Must possess a minimum of 5 years of experience in an IT managerial role

• Proficiency in Cisco Technologies is required

• Must have hands-on experience with Cloud Technologies

• Proficiency in Active Directory and Backup Technologies is essential

• Experience with Computer Hardware and Configuration Management is necessary

• Knowledge of Desktop Hardware is required

• Must have experience in Hardware & Software Installation

• Excellent problem-solving abilities and a proactive approach to work

• Strong leadership skills and the ability to manage a diverse team

• Excellent communication and interpersonal skills

• Degree in Information Technology, Computer Science, or related field is preferred

• Relevant industry certifications are desirable. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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