Robert Half International Metro DC Business Performance Improvement – Operations Transformation & Improvement Manager in WASHINGTON DC - MCLEAN, Virginia
Metro DC Business Performance Improvement – Operations Transformation & Improvement Manager
WASHINGTON DC - MCLEAN
Are You Ready to Live Protiviti?
The Protiviti Career provides opportunity to learn, inspire and advance within a collaborative and diverse company culture. We hire curious people for whom learning is an everyday activity. We fuel your curiosity with challenging work, talented colleagues and creative learning resources. At every level, we champion leaders who influence and achieve results. We encourage you to “bring your whole self to work” – all of your motivations, passions, priorities and commitments – as these things bring us closer to exceptional.
That's Living Protiviti.
We strive to recruit and hire the best talent, and it does not stop there. Once you join us, we promise to help you bring your career to life through exceptional work experiences, a culture passionate about learning and development, and a dedication to what matters to you.
Are you inspired to make a difference?
Then you have come to the right place.
Where We Need You:
The Metro DC office is seeking a Manager to join our growing team.
What You Can Expect:
Managers partner with our clients to solve complex business problems and provide best in class advice and solutions. Managers strive to develop lasting relationships with client personnel and seek to further these relationships through quality product delivery. The goal of the manager is to understand their client’s business and demonstrate technical competence in their solution and industry. Managers are developing contacts within the business community and serve as ambassadors of Protiviti in the market.
What Will Help You Be Successful:
You enjoy discussing technical and industry trends and seek opportunities to demonstrate and teach seniors and staff on the job.
You effectively build and manage client relationships while delivering specific product solutions that add value.
You excel at identifying opportunities to integrate product solutions and resources to optimize client service capabilities.
You are passionate about assisting in the preparation and execution of strategy to win new business.
You seek opportunities to interact with and mentor personnel, including participating in the creation and rollout of training and developing skill sets.
You make conscious use of real-time supervision during all phases of an engagement to develop our people.
You have an inherent interest in project management and team leadership. You seek new ways to create extraordinary development opportunities and ways for your team to make an impact on our clients and communities.
Do Your Talents Include the Following?
A solid foundation in accounting / finance processes and objectives.
An understanding of core business and finance processes such as Financial Reporting, Treasury, Financial Planning & Analysis, Strategic Sourcing & Procurement as well as specific accounting areas such as Accounts Payable, Accounts Receivable, Fixed Assets, Payroll, Inventory and Revenue.
Overall knowledge of accounting operations, financial frameworks, financial accounting systems and business intelligence tools.
Experience managing large and complex budget, with overall control of planning, staffing, budgeting, managing expense priorities, quality, and productivity. To include managing a large and complex operation, including administration of policies and procedures, operating structure, and information flow across multiple delivery channels.
Knowledge of process improvement, business transformation and project management methodologies (such as Lean, Agile, SAFe, Change Management etc.)
Ability to apply critical thinking skills and innovation to client engagements across various industries.
An understanding for process analysis and assessments as well as development of process flows and future state roadmaps. exceptional analytical and creative problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions.
Ability to apply technical knowledge to add value to client deliverables.
Working knowledge of transformation, organizational change management with a focus on end to end efficiency improvements, including straight through processing capabilities.
Ability to work with a diverse portfolio of clients across several industries; specific knowledge/interest in financial services or insurance preferred.
Strong organizational skills, prioritization skills, time management skills and ability to undertake multiple activities at any given time.
Mentoring and advising junior staff.
Technological transformation associated with the modernization and automation of major contact center systems and customer self-service tools.
Experience managing medium to large scale contact center teams, onsite and virtual (home agents) with objectives of service, cost and quality.
Experience in strategy related to operation centers, a plus if combined tactical and strategic experience.
Knowledge of call center evolution/omnichannel environments with solution based methodology.
Working knowledge of core contact center systems, including telephony and related infrastructure.
Hands on experience in digital transformation and/or experience related to Robotic Automation.
Your Educational and Professional Qualifications:
Bachelor’s degree from accredited university in relevant academic area or equivalent relevant work experience
5+ years working in Consulting, FP&A, Financial Reporting, Internal Audit, Assurance Services, or related field, either in professional services or industry.
Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel and PowerPoint. Secondary emphasis on Visio, Access, and Tableau / Power BI.
Professional Certification such as Six Sigma/ Lean Six Sigma, or Certified Scrum Professional, Certified Supply Chain Professional, PMP or similar strongly preferred.
Do You Love Exploring New Places?
We travel throughout the month frequently based upon client requests/commitments. Travel may include suburban, regional, or out of state locations.
Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.
For all US & Canada Postings: You may submit your application materials online or call 1.888.556.7420 for additional ways to apply. Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran
VA TYSONS CORNER
Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, governance, risk and internal audit through our network of more than 85 offices in over 25 countries.
Named to the 2020 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 60 percent of Fortune 1000 and 35 percent of Fortune Global 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.