Job Information
Robert Half Customer Service Representative in Washington, District Of Columbia
Description We are looking for a diligent Customer Service Representative to be part of our team based in Washington, District of Columbia. The role will involve working in the Education & Programs office and providing excellent customer service. This opportunity offers a short-term contract employment opportunity and is perfect for those adept in handling customer inquiries and maintaining accurate records.
Responsibilities:
• Greet and interact with customers, answering their queries effectively and professionally
• Maintain accurate records of customer interactions and transactions
• Manage email correspondence and respond to customer inquiries via email
• Utilize Microsoft Excel and Word to process and track customer information
• Handle inbound and outbound calls, ensuring high-quality customer service
• Perform data entry tasks and manage customer information in the database
• Process orders and schedule appointments as required by customers
• Monitor customer accounts and take appropriate actions when necessary
• Print tent cards and manage office resources effectively
• Ensure the office environment is organized and welcoming for visitors. Requirements • Proficiency in answering inbound calls and managing inbound outbound calls in a call center environment
• Exceptional customer service skills and ability to handle customer queries effectively
• Ability to carry out data entry tasks with a high level of accuracy
• Experience in email correspondence and ability to communicate professionally via email
• Proficiency in Microsoft Excel and Microsoft Word for data management and document creation
• Experience in order entry, ensuring accurate and timely processing of orders
• Ability to schedule appointments, managing calendars effectively
• Strong multitasking abilities, able to handle multiple tasks in a fast-paced environment
• High level of attention to detail and ability to follow processes accurately
• Excellent written and verbal communication skills
• Ability to work independently as well as part of a team.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .