Job Information
Robert Half Customer Service Representative in Washington, District Of Columbia
Description We are in search of a Customer Service Representative to become part of our team in the non-profit sector, based in Washington, District of Columbia. In this role, your main focus will be to manage customer inquiries and maintain accurate records while also contributing to various projects across our departments. This role offers a long-term contract employment opportunity.
Responsibilities:
• Attend to customer inquiries and provide exceptional customer service.
• Accurately process credit applications from customers.
• Utilize Microsoft Word and Excel to maintain and update customer records.
• Efficiently manage inbound and outbound calls, maintaining a high level of professionalism.
• Handle data entry tasks and order entries with precision.
• Schedule appointments as required, ensuring smooth operations.
• Contribute to other departmental projects as needed.
• Ensure all email correspondence is handled promptly and professionally. Requirements • Proficiency in answering inbound calls, demonstrating excellent verbal communication skills.
• Previous experience in a call center customer service role, displaying a strong ability to manage multiple tasks simultaneously.
• Outstanding customer service skills, including the ability to handle customer complaints and provide appropriate solutions.
• Fast and accurate data entry skills, ensuring efficient processing of customer information.
• Experience in email correspondence, with a focus on maintaining professionalism and clear communication.
• Ability to manage both inbound and outbound calls, reflecting effective time management skills.
• Proficiency in using Microsoft Excel for data management and reporting tasks.
• Familiarity with Microsoft Word for creating and editing documents.
• Experience in order entry, demonstrating keen attention to detail to avoid any errors.
• Ability to schedule appointments, ensuring a well-organized and efficient workflow. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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