Job Information
Robert Half Customer Service Representative in Washington, District Of Columbia
Description We are offering a short term contract employment opportunity for a Customer Service Representative in Washington, District of Columbia. As a vital part of our team, your role will encompass a range of administrative duties and customer service functions, primarily focusing on interactions with customers on the housing waitlist or those looking to apply.
Responsibilities:
• Attend to customer inquiries regarding the housing waitlist and application process
• Regularly update the company database with relevant customer information
• Handle the collection and organization of physical documents from customers
• Execute data entry tasks and order entry with precision and accuracy
• Respond to and manage inbound customer calls in a professional manner
• Perform clerical and administrative duties as necessary to support the team
• Scan and file documents to maintain an organized record system
• Utilize customer service skills to ensure customer satisfaction and maintain positive customer relations. Requirements • Proven experience in a customer service role
• Ability to efficiently answer inbound calls and provide necessary assistance
• Excellent communication and interpersonal skills
• Proficiency in data entry tasks with high accuracy
• Experience in order entry and managing customer orders
• Strong problem-solving skills to resolve customer issues effectively
• Ability to work well in a team and foster a positive work environment
• Strong multitasking skills, able to manage multiple requests simultaneously
• High level of patience and professionalism when dealing with challenging situations or customers
• Basic computer literacy and familiarity with CRM systems or similar software
• Willingness to continually learn about new products and services to provide accurate information to customers
• Flexibility to work in various shifts, during weekends or holidays if needed.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .