Job Information
Robert Half Customer Service in Washington, District Of Columbia
Description We are looking for a dedicated Customer Service Representative to join our team in the healthcare industry in Washington, District of Columbia. This role offers a contract to hire employment opportunity, where you will be primarily responsible for ensuring excellent service standards and maintaining high customer satisfaction.
Responsibilities:
• Provide customer service to the elderly, ensuring their needs are met promptly and efficiently.
• Assist seniors with their shopping carts and food boxes, ensuring their experience is positive and seamless.
• Regularly check-in with the seniors to understand their needs and provide necessary assistance.
• Answer inbound calls, responding to customer inquiries, and resolving any issues or complaints.
• Utilize Microsoft Excel and Word to maintain accurate customer records and perform data entry tasks.
• Handle both inbound and outbound calls, providing information, and resolving queries.
• Schedule appointments for seniors as needed, ensuring efficient time management.
• Process customer orders, ensuring accurate and timely entry into the system.
• Handle email correspondence, responding to customer queries, and forwarding information as required.
• Occasionally lift items up to 30 pounds as part of day-to-day duties. Requirements • Proficient in handling and answering inbound calls in a professional manner
• Prior experience in a call center customer service environment
• Strong customer service skills with the ability to handle customer queries and issues efficiently
• Demonstrated ability in data entry with high attention to detail
• Proficient in email correspondence, ensuring clear and professional communication
• Experience in handling both inbound and outbound calls
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in order entry, processing customer orders accurately and efficiently
• Ability to schedule appointments, managing schedules effectively
• Knowledge of healthcare or NHS industry is preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .