Job Information
Robert Half Information Technology Support Specialist in Washington, District Of Columbia
Description We are seeking an Information Technology Support Specialist in Washington, District of Columbia. The role will involve providing support across a range of IT functions within our organization. This position will entail a focus on hardware and software configuration, customer service, and maintaining our inventory database.
Responsibilities:
• Configuring and setting up hardware devices such as desktops, laptops, displays, printers, telephones, and mobile devices.
• Providing technical support for all desktop applications and collaborating with engineers when needed for resolution.
• Utilizing the organization's support ticketing system to create, update, and close out requests.
• Delivering courteous and timely assistance for service tickets that have been escalated.
• Providing technical support for conference room setups and video conference meetings.
• Assisting with projects such as hardware replacement, application testing, configuration changes, and other improvements.
• Working outside of standard business hours when required for tasks such as office power maintenance or time-sensitive projects.
• Assisting with the imaging of PCs, equipment setups, and quality assurance.
• Keeping the inventory database up to date and accurate.
• Providing remote support for personnel working from home or in other offices.
• Performing other duties as required. Requirements • Minimum of 3 years of professional experience in the field of Information Technology Support
• Demonstrated proficiency in Android Development
• Proficient understanding and experience with Cisco Technologies
• Familiarity with Citrix Technologies
• Strong knowledge of Mac Computers
• Proficiency in Microsoft applications, platforms, and operating systems
• Experience with Active Directory
• Ability to support and troubleshoot Apple Devices
• Strong understanding of Computer Hardware
• Experience in Configuration Management
• Demonstrated ability in managing and executing IT Deployments
• Excellent communication skills, both verbal and written
• Ability to work in a team and independently
• Strong problem-solving skills and the ability to think critically
• Relevant certifications in IT support are preferred Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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