Robert Half International IT Service Desk Associate in Washington, District Of Columbia

Description

This Service Desk Associate serves as the front line for all technology related issues. He/she is responsible for provisioning, installing, operating, and maintaining systems hardware, software, and related infrastructure. The Service Desk Associate must have the ability to think through problems and come up with innovative solutions, possess a strong learning ability, and be eager to work in a rapidly changing environment. This position requires a strong emphasis on customer service, organizational, and process management skills over technical skills.

Essential Duties and Responsibilities:

  • Provide IT support for all internal users.
  • Maintain existing computers and related equipment; troubleshoot and repair malfunctioning desktops, laptops, printers, and mobile devices.
  • Provision and configure new computers, mobile devices, and other accessories.
  • Test and install new equipment; move or rearrange existing equipment as needed.
  • Monitor and respond quickly and effectively to client requests.
  • Maintain complete inventory of computer and phone related hardware, consumable supplies and parts; maintain inventory of all issued computers and computer related equipment.
  • Provide support and track users' work related computer questions and challenges; relay issues and recommend improvements to the IT Director.
  • Provide or coordinate basic training/instruction for clients.
  • Maintain and assist with creating procedures, technical support documentation and knowledge base documents.
  • Assign users and computers to proper groups in Active Directory.
  • Perform other duties as assigned by the Director of Information Technology.

For immediate consideration, please send resumes to [email protected]!

Requirements

  • Minimum three (3) years of experience working with IT Service Request systems in an IT support capacity.
  • Minimum three (3) years of Windows desktop and COTS software support experience.
  • Minimum four (4) years of experience in a customer focused environment; Ability to demonstrate exceptional customer service
  • PC/Windows environment experience.
  • Minimum one (1) year of practical knowledge of LAN/WAN and computer systems.
  • Computer hardware and software maintenance and troubleshooting skills and experience.
  • Ability and willingness to and learn new technologies and apply them effectively.
  • Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
  • Ability to quickly resolve problems.
  • Ability to work effectively with minimal supervision.

For immediate consideration, please send resumes to [email protected]!

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $21.00 to $24.00 per hour

Location: Washington, DC

Date Posted: December 4, 2018

Employment Type: Contract to Full Time

Job Reference: 04510-9501647981

Staffing Area: Technology & IT