Robert Half International Sr. IT Support Specialist in Washington, District Of Columbia

Description

The IT Specialist position is a critical role within the IT organization. This position requires a highly motivated problem solver with above average customer service and technical skills. The right candidate will work diligently to support our customer base which is primarily Windows and Mac desktop environment (including virtual) firm wide.

Responsibilities Respond to customer requests for assistance related to all deployed hardware and software. Deploy, maintain and troubleshoot laptops and desktops, both remotely and onsite. Troubleshoot all mobile equipment, including tablets and smartphones Help customers with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications. Provide support for Video Conferencing systems and customer support for video conferences. Cisco knowledge is preferred. Manage Active Directory (AD), including creating and modifying user settings. Work as part of a team, sharing duties with other IT personnel throughout the company. Work with multiple platforms of technology and drive portions of those technologies. Coordinate project actions with IT Operations Manager and IT staff members, vendors and technical representatives, internal and external clients. Administer Help Desk software. Work with ServiceNow platform. Monitor Network Operations Center.

For immediate consideration, please send resumes to [email protected]!

Requirements

  • Minimum 3-5 years of IT experience, working in a similar capacity.

  • Excellent written and verbal communication skills. Must have a positive, detail oriented attitude.

  • Strong knowledge of technology, hardware and software in a detail oriented services environment (e.g., extensive knowledge of Windows 7 and 10 operating systems, desktop and network security issues and software functionality and deployment, including Microsoft Office (2013/2016) and Microsoft Office 365.

  • Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques.

  • Ability to multitask and prioritize workload along with project assignments.

  • General working knowledge of basic networking (TCP/IP, DNS, Routing, Sub-netting).

  • General working knowledge of anti-virus, backup and remote access technologies.

For immediate consideration, please send resumes to [email protected]!

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $30.00 to $35.00 per hour

Location: Washington, DC

Date Posted: December 4, 2018

Employment Type: Contract to Full Time

Job Reference: 04510-9501648414

Staffing Area: Technology & IT