Job Information
Robert Half Help Desk Analyst in Washington, Pennsylvania
Description We are offering a contract to hire employment opportunity for a Help Desk Analyst in Washington, Pennsylvania. The role includes providing IT support and assistance for various systems including IBM as400, phone systems, PCs, laptops, and networks. The position will be on-site and will also involve collaborating with field offices.
Responsibilities:
• Provide backup support for the current employee maintaining the IBM as400 system
• Aid in additional IT support tasks such as running reports
• Offer support for the phone systems, PCs, laptops, and the network
• Work on-site five days per week, ensuring smooth operations and immediate troubleshooting
• Collaborate with field offices, providing them necessary IT support and solutions
• Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware in performing tasks
• Ensure the smooth running of all IT systems and promptly resolve any issues or disruptions
• Maintain regular communication with the team to update them about any system changes or upgrades
• Collaborate with the IT team to improve system performance and implement new IT solutions. Requirements • Minimum of 1 year experience as a Help Desk Analyst or similar role
• Proficiency in database management
• Knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
• Familiarity with Active Directory and its functionalities
• Understanding of computer hardware components and their functionalities
• Experience with configuration management tools and principles
• Skills in providing deskside support to users
• Knowledge of desktop hardware troubleshooting and maintenance
• Excellent problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work effectively in a team and independently
• Willingness to stay updated with the latest technological advancements and trends in the field. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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