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Robert Half International Director of Client Services in Watertown, Massachusetts


What you will be doing

Develop relationships with enterprise clients to understand their key priorities, goals, main communication channels and company culture to establish and a sanctioned engagement strategy

Partner with Director of Client Center Marketing to integrate and present joint strategies and execution of marketing initiatives when clients have dedicated child care centers

Act as a benefit communications expert to provide guidance and recommendations for driving awareness and engagement of the company's benefits

Develop and execute detailed strategic marketing engagement plans for enterprise portfolio that drives registration and participation in the Client's programs that ultimately support client retention and revenue growth

Lead the process to implement all best practice that emerge from the enterprise portfolio to all clients

Partner closely with Client Relations (account management) leadership to ensure regular meetings are scheduled with the client and that all initiatives are executed

Collect and deliver feedback from clients to allow client engagement programs to evolve and be agile to client changes, market changes and new

Supervise team of Enterprise Client Engagement Managers to deliver engagement plans, materials and reports on time and to provide 100% customer satisfaction

Maintains research on market and industry trends to develop new engagement opportunities with clients

Responsible for reporting and analyzing marketing performance and making adjustments to overall strategy and client engagement plans based on results

Lead with enthusiasm and provide motivation for team to perform at a high level

Able to translate customer engagement needs to program recommendation and execution.

Decision Making Authority

Able to recruit, hire and manage performance of client engagement managers

Exercises decisions on client engagement strategy and directs customizations for individual clients

What we hope you will bring to the role

Minimum Bachelor’s degree in customer marketing or Account Management, Master’s Degree preferred

7-10 years professional experience in customer facing role with Enterprise level accounts

7+ years’ successful experience managing a team of marketing professionals who performed above or on target

Persuasive communication skills that lead to implementation and execution of plans and services

Ability to lead projects and take initiative on ideas with minimal supervision

Strong ability to work cross-functionally with internal teams to coordinate effective results

Must be a self-starter with a sense of urgency and a commitment to delivering high-quality work consistently

Understands how to set aggressive goals and motivate team to meet and exceed goals

Thrives in a team environment as well as in an individual setting

Be able to adjust quickly to changing priority of tasks

Knowledgeable and adept at Microsoft OS, including Microsoft Office, Excel, Outlook

Experience with Salesforce, Salesforce Marketing Cloud, print-on-demand systems, and providing creative direction preferred

Up to 25% travel may be required


CRM - Customer Relationship Manager, Salesforce Marketing

The Creative Group (TCG), a Robert Half company, matches creative, digital, and marketing professionals with remote or on-site jobs on a freelance, project or direct-hire basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.5565. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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Salary: $90,000.00 - $95,000.00 / Yearly

Location: Watertown, MA

Date Posted: February 17, 2021

Employment Type: Full-time

Job Reference: 02100-0011678474

Staffing Area: Creative u0026 Marketing