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Robert Half Customer Service Representative in Wauwatosa, Wisconsin

Description We are offering a unique opportunity for a Customer Service Representative in Wauwatosa, Wisconsin. The successful candidate will be part of our team, primarily responsible for answering customer inquiries, handling calls, and meeting daily metrics. This role offers a short term contract employment opportunity.

Responsibilities:

• Attend to inbound calls in a call center environment

• Respond to emails and faxes in a timely and professional manner

• Communicate effectively with employers and employees regarding inquiries

• Handle calls pertaining to paycheck inquiries, enrollment calls, or hours worked

• Meet daily metrics as a measure of efficiency and effectiveness

• Use Microsoft Excel and Word for data entry and correspondence

• Ensure a high level of customer service is maintained at all times

• Resolve customer issues promptly and accurately

• Work collaboratively with the team to achieve common goals. Requirements • Minimum of 1 year experience in a customer service role

• Proficiency in answering inbound calls

• Experience in a call center customer service environment

• Ability to perform data entry tasks with precision

• Capability to handle email correspondence professionally and promptly

• Experience with both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word

• Excellent customer service skills

• Ability to handle multiple tasks and prioritize effectively

• Excellent verbal and written communication skills

• Ability to work independently and as part of a team

• High level of attention to detail and accuracy

• Flexibility to work different shifts or extended hours if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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