Robert Half Corporation Jobs

Job Information

Robert Half Customer Success Specialist in Wayne, New Jersey

Description

We have an excellent opportunity for a highly skilled and motivated Customer Success Specialist! If you are a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves managing customer relationships, working in a great environment, and helping maximize the customer experience to help drive loyalty and increase revenue.

How you will make an impact

  • Design and implement strategies to improve the customer experience

  • Solve complex problems and issues

  • Deliver outstanding customer service in a fast-paced environment via phone and/or email correspondence

  • Promote customer acquisition, retention, and loyalty

  • Train customer-facing staff in ways to improve customer service and loyalty

  • Design, track, and analyze customer success metrics

    Requirements - Experience with being held accountable to KPIs and call-tracking

  • Prior customer success or call-center experience, preferably in a fast-paced & high-volume environment

  • Advanced ability in business writing, including the use of email correspondence

  • Superb analytical, research, and interpersonal skills

  • Advanced technical skills including knowledge and experience with customer relationship management software (CRM)

We want you to contact us today if you have the proper skill set and are able to start asap!

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­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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