Job Information
Robert Half Sr. Customer Service Representative in Wayne, New Jersey
Description We are in search of a Sr. Customer Service Representative to join our team based in Wayne, New Jersey. This role offers a long-term contract employment opportunity in the industry. The Sr. Customer Service Representative will be responsible for managing customer accounts, processing orders, and providing excellent customer service.
Responsibilities:
• Process and manage customer orders efficiently using SAP and Macola.
• Ensure accurate entry of customer details and maintain up-to-date records.
• Handle customer inquiries and resolve them promptly to maintain customer satisfaction.
• Monitor customer accounts and take necessary actions as required.
• Manage assigned customer accounts and ensure all their needs are met.
• Provide coverage for phone and front desk duties as needed.
• Utilize various computer programs and CRM systems to manage customer interactions.
• Perform data processing tasks and manage order entries.
• Use ERP - Enterprise Resource Planning and Epic Software for efficient operation.
• Carry out billing functions and claim administration. Requirements • Demonstrated proficiency in computer programs
• Familiarity with Customer Relationship Management (CRM) software
• Experience in data processing
• Proficiency in Epic Software
• Knowledge of ERP - Enterprise Resource Planning
• Proficiency in About Time software
• Experience in answering inbound calls
• Understanding of benefit functions
• Familiarity with billing functions
• Experience in claim administration
• Proficiency in order entry
• Experience with SAP software
• Demonstrated ability to effectively communicate and provide superior customer service
• Proven record of handling customer complaints and queries effectively
• Ability to multitask and manage time efficiently
• High level of accuracy and attention to detail
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Strong written and verbal communication skills
• Willingness to continually improve customer service skills and product knowledge.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .