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Robert Half Job Information Service Desk Analyst 1 - Market A in WAYNE, Pennsylvania

Description Candidates who excel at coming up with creative solutions to technical issues will be a great fit for this position. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. This Help Desk Analyst role is based in the Wayne, Pennsylvania area and is a long-term contract / contract / temporary opportunity.

Your responsibilities in this role

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Help and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Offer IT support for operating systems, productivity software, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Foundational knowledge in Microsoft

  • navigating basic office equipment and protocols experience

  • Hardware Troubleshooting experience required

  • Proficiency in Service Desk

  • Good understanding of IT support ticketing systems

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Firm grasp of basic networking concepts

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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