Robert Half Help Desk II-III in Wenatchee, Washington
Robert Half is looking for a Tier2-3 Help Desk Analyst to support a growing company in Wenatchee Washington. The ideal Service Desk Analyst can communicate between 2nd and 3rd level teams to help transition new and changing services and understands incident, problem, change management, and other processes.
If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As an Analyst, you may be asked to cover alternative shifts when needed. We are looking for an individual who is self-confident, motivated, has a strong work ethic and excellent communication skills, and who enjoys a fast-paced, team-driven environment. This is a full-time REMOTE opportunity. MUST be able to train onsite in Wenatchee for 2 weeks, no exceptions. (Fully paid) Candidate must also reside in Washington. Local candidates only apply!
Install and configure hardware and software
Respond to tickets in accordance with guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows
Ability to work in Active Directory
Understanding of Cisco Meraki
Test new technology
Create documentation for staff for training purposes
Resolve Tier 2 support tickets
Technical keys/Must Haves:
• Must have MSP experience – experience in a multi-network environment may suffice
• Microsoft Windows Server: 2 years (Preferred)
• Firewall experience - SonicWall, Fortinet
• 3-5 years of experience as a Tier II/III Help desk
• O365 enterprise platform experience
• Comfortable with a very fast paced environment
• Light Network and System support
If you meet all these requirements than apply today to join this growing team!
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.