Job Information
Robert Half Collections Specialist in WEST CHESTER, Ohio
Description
Position Overview:
The Collection Specialist will be responsible for managing and resolving customer accounts receivable by proactively contacting customers via phone, email, and other communication channels. The successful candidate will have a strong ability to build positive relationships, possess excellent negotiation and problem-solving skills, and be comfortable with making collection calls. In addition, the Collection Specialist should be a team player, eager to learn, and committed to personal and professional growth within the company.
Responsibilities:
Perform timely and effective collection calls to customers with outstanding balances, utilizing excellent customer service and negotiation skills.
Maintain accurate and up-to-date records of all collection activities, conversations, and payment commitments made by customers.
Identify and resolve discrepancies or disputes related to customer accounts, working closely with internal departments such as sales and customer support.
Collaborate with team members and supervisors to develop effective strategies for debt
Build and maintain positive relationships with customers by providing professional and courteous assistance, addressing inquiries, and offering appropriate solutions.
Assist in the preparation of reports, analyzing trends, and making recommendations to optimize the collection process.
Stay updated on industry regulations and best practices related to collections, ensuring compliance with relevant laws and policies.
Continuously seek opportunities for personal and professional development, actively participating in training programs and sharing knowledge with colleagues.
Requirements
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
Previous experience in collections, accounts receivable, or customer service roles is preferred.
Proven ability to handle collection calls with tact, professionalism, and empathy, while maintaining a focus on achieving results.
Excellent communication skills, both verbal and written, with the ability to clearly articulate payment terms, resolve disputes, and negotiate payment arrangements.
Strong customer service orientation, with the ability to build rapport, diffuse tense situations, and provide effective solutions.
Proficiency in using collections software, CRMs, and other relevant tools to manage and document collection activities.
Solid understanding of accounting principles and practices related to accounts receivable management.
Exceptional organizational skills with the ability to multitask, prioritize workloads, and meet deadlines.
Detail-oriented mindset, ensuring accuracy and completeness in record-keeping and data management.
Strong problem-solving and analytical skills, with the ability to identify trends, evaluate risks, and propose effective solutions.
Team player mentality, willing to collaborate and support colleagues to achieve team goals.
Demonstrated eagerness to learn and grow professionally, with a commitment to ongoing self-improvement.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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