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Robert Half Collections Specialist in WEST CHESTER, Ohio


Position Overview:

The Billing Specialist will be responsible for accurate and timely billing processes, ensuring that all customer invoices are generated and sent promptly. This role requires strong data entry skills, exceptional attention to detail, and the ability to provide excellent customer service. The ideal candidate will be a team player, enthusiastic about learning, and committed to growing their career within the company. Experience with MS Great Plains is a plus.


  • Process and prepare accurate and timely customer invoices based on sales orders, contracts, and other relevant documents.

  • Verify the accuracy of billing information, including pricing, discounts, quantities, and other details to ensure billing compliance and customer satisfaction.

  • Coordinate with sales, customer support, and other internal departments to resolve billing discrepancies or issues in a prompt and professional manner.

  • Maintain billing records, update customer information, and ensure data integrity in the billing system or software.

  • Handle customer inquiries, providing timely and accurate responses to billing-related questions, concerns, and requests.

  • Collaborate with the accounts receivable team to ensure accurate application of payments and resolve payment discrepancies.

  • Monitor and follow up on outstanding customer balances, proactively contacting customers to collect payments or arrange payment plans.

  • Assist in the analysis of billing data, generating reports, and providing insights to support management decision-making.

  • Stay updated on industry regulations and best practices related to billing, ensuring compliance with relevant laws and policies.

  • Contribute to process improvement initiatives, recommending enhancements to billing procedures and systems for greater efficiency and accuracy.

  • Actively participate in training programs and professional development opportunities to expand knowledge and skills.



  • High school diploma or equivalent; associate's or bachelor's degree in accounting or a related field is preferred.

  • Previous experience in billing, accounts receivable, or customer service roles is desirable.

  • Proficiency in data entry, with exceptional attention to detail and accuracy.

  • Strong customer service orientation, with excellent interpersonal and communication skills.

  • Familiarity with billing software or systems, experience with MS Great Plains is a plus.

  • Solid understanding of accounting principles and practices related to billing and invoicing.

  • Ability to handle confidential information with integrity and professionalism.

  • Effective problem-solving skills, with the ability to analyze information and identify appropriate solutions.

  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

  • Proactive and self-motivated, with a strong sense of ownership and accountability.

  • Team player mentality, with a willingness to collaborate and support colleagues to achieve team goals.

  • Demonstrated eagerness to learn and grow professionally, with a commitment to ongoing self-improvement.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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