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Robert Half International User Experience (UX) Researcher in WEST CHESTER, Pennsylvania


The Creative Group has a client in need of a UX Researcher to conduct qualitative and quantitative user research on ecommerce platforms! This is a 6 month consulting assignment that has potential to extend, and will eventually be onsite in West Chester, PA. Candidates must be local and able to commute. You'll be part of a team of researchers that are assigned to various functions including quantitative research and data analytics, journey analysis, heuristic reviews, usability studies and surveys. The core of your job function will rely on advanced skills in behavioral analysis research techniques with a working knowledge of data science.

Responsibilities include:

•Conduct end to end customer observational research campaign, category and product based shopping scenarios, customer pilots, Session Replay review, usability tests with customers using live features and prototypes

•Utilize 3rd Party data sources Monetate and Qualtrics

•Provide customer research share outs to Product Teams

•Provide Continuous analysis and audits on all platforms Apps and Website and monitor dashboards

•Collaborate closely with the UX / Design team by establishing the leanest method to validate assumptions. These methods may include; but are not limited to, validation through rapid prototyping and A/B testing. This function includes coordinating the research, conducting experiments and communicating results for the strategic recommendations

•Applies VOC & Behavior Data Analysis based on input from Adv. Analytics


• Experience: 5+ years’ in User Experience Research and Data Analysis using qualitative tools such as Google Analytics, Session Cam, Contentsquare, Coremetrics or similar.

•Extensive experience in advocating for the observed customer experience and bringing the customer to the forefront of design solutions

•Design Research and/or Interactive agency experience preferred

•Candidates must be able to show proven experience and understanding current and emerging methods for design research and the externalization of consumer patterns

•Experience in media or retail industry preferred

•Relationships within technology and digital media industry

•Proven ability to work cross-functionally in a multi-function and globally based organization

•Extensive experience in design thinking methods and the design of experiments

The Creative Group (TCG), a Robert Half company, matches creative, digital, and marketing professionals with remote or on-site jobs on a freelance, project or direct-hire basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.5565. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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