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Robert Half Collections Specialist in WEST DES MOINES, Iowa

Description If you're looking for work as a Collections Specialist, and have a strong sense of ownership and attention to detail, you'll be interested in this job opening! Candidates looking to build their careers as finance professionals should contact Robert Half today to join this growing team. Based in the West Des Moines, Iowa region, this long-term contract / temporary to hire role is a great opportunity for a Collections Specialist.

Your responsibilities

  • Pinpoint delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and make arrangements for payment

  • Act as liaison in maintaining quality customer service and a positive company image by resolving customer account inquiries

  • Ensure bankruptcy filings are processed in the correct manner when received

  • Catalog all customer payments to the correct reports

  • Comply with all Federal Fair Credit Reporting Act rules and regulations

  • Administer all billing and reporting activities in response to deadlines

  • Guarantee payments are processed

  • Oversee and update customer files to ensure data consistency

  • Handle inbound and outbound collections calls and correspondence Requirements - Prior experience working with collections/accounting software

  • AA or BS/BA in Accounting preferred

  • 2-3 years of prior high volume collections experience

  • Excellent communication skills (written and verbal)

  • Knowledge of Commercial Collections

  • Proficiency in Accounts Receivable (AR)

  • Aged Receivables experience preferred

  • Adeptness in customer service

  • Commercial collections experience desired

  • Experience with Customer Satisfaction

  • Ability to analyze and make decisions on customer accounts

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.3195. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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