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Robert Half International Customer Service Representative in WEST DES MOINES, Iowa

Description

Customer Service Representative Opportunities!

OfficeTeam is in need of an articulate, highly-skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This long-term temporary-to-full-time Customer Service Representative position could be for you, if you're available to work in West Des Moines, Iowa.

Your responsibilities

  • Organize and route incoming telephone calls

  • Field and send written business correspondence

  • Provide accurate, friendly customer service in a timely fashion

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

Requirements

  • Solid understanding of Call Center Customer Service

  • Skills in Prior Call Center

  • Previous experience working with Previous Call Center

  • Quality experience with call centers

  • HS Diploma experience highly desired

  • Good understanding of Inbound Call Center

  • Proven knowledge of Microsoft

  • Knowledge of customer service

  • Practical knowledge of Microsoft Outlook

  • Comprehension of Inbound Call Center

  • Deep understanding of Wpm

  • General familiarity with Microsoft Excel

  • Well-founded grasp of Microsoft Office Suites

  • Earlier work involving Call Center Operations

  • GED Equivalent experience

  • Wide ranging experience with Call Center Metrics

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Excellent customer service and office administrative skills

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Sound written and verbal communication skills

  • Strong Microsoft Office skills

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today.

Call Shasta Coe at 515-244-2500 or email your resume to Shasta.Coe(at symbol)roberthalf.com for immediate consideration!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $14.25 - $16.50 / Hourly

Location: WEST DES MOINES, IA

Date Posted: January 12, 2021

Employment Type: Temp to Hire

Job Reference: 01500-0011665468

Staffing Area: Office u0026 Administrative

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