Robert Half International Help Desk Analyst III in WEST DES MOINES, Iowa
Description A creative technical thinker with excellent problem solving skills and the ability to communicate to diverse audiences will be best for this position. If that sounds like you, Robert Half Technology is looking for a Level 3 Help Desk Analyst! You will be a key contributor to the maintenance and optimization of the client's network and wireless infrastructure in this Level 2 Help Desk Analyst position. This long-term temporary-to-full-time employment opportunity is based in the Cedar Rapids, Iowa area. Apply as soon as possible!
What you get to do every single day:
Connect with vendors and other IT personnel for problem resolution
Provide support for all types of end users, issues such as printers not working, software upgrades, applications such as Office365, as well as terminal and connectivity problems.
Note and support custom scripts to increase system efficiency and lower the human intervention time on any tasks
Be actively engaged to achieve the highest levels of systems and infrastructure availability
Install, and maintain application software, operating systems, and system management tools
Review and check application performance for potential bottlenecks, distinguish possible solutions, and do business with developers to execute those fixes
Assist with 3rd level support Requirements Tier 1 Support, Tier 2 Support, Tier 3 Support, Microsoft Office 365, Network Printers, Printer Hardware, Printer Problems
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.