Robert Half International Help Desk Specialist (MAC OS) in West Palm Beach, Florida
What you ll do:
Respond to and resolve inbound computer-related end user support tickets in a timely manner.
Support both Windows and Mac OS.
Provide IT support relating to technical issues involving Microsoft s core business applications and operating systems.
Provide Microsoft Active Directory administration and management.
Troubleshoot, maintain, repair, upgrade, and install various desktop computer hardware, printers, phones, and other equipment.
Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.
Communicate with customers as required, keeping them informed of support progress and notifying them when their issue has been resolved.
Collaborate with the IT operations team to manage IT infrastructure at all office locations, including hardware maintenance, platform patch deployment, infrastructure documentation maintenance, and infrastructure monitoring.
Participate in after-hours support call rotation; support after-hours emergencies; occasional travel to support office IT maintenance issues.
Apply today for immediate consideration.
What you ll bring:
2-3 years experience in a Help Desk or Desktop Support setting.
At least one (1) year of system administration experience with exposure to user helpdesk support.
Must have experience with JAMF (SCM platform).
Must have experience integrating Macs into an Active Directory Environment.
Experience installing and supporting desktop / laptop hardware and Microsoft operations systems.
Experience installing and supporting applications such as Microsoft Office and Outlook, O365 and Windows 10.
Experience with Apple Mac hardware and administering/supporting Mac OS X in a medium to large enterprise.
Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.
Must have expert Mac OS X knowledge and Engineering level experience with Mac OS X imaging and application packaging
High proficiency with centralized Mac OS X security, encryption, and policy management as well as Active Directory integration.
Must have experience with OS X automation and systems programming such as AppleScript, Perl, Bash, or Objective-C.
Experience with administrative scripting and task automation with PowerShell.
Ability to prioritize and effectively work on multiple tasks concurrently with strong attention to detail.
Excellent analytical, troubleshooting, and technical skills.
Strong written and oral communication skills.
Self-Starter and able to work independently.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.