Robert Half International Customer Service Representative in WESTLAKE, Ohio
Description Customer Service Representatives might be interested in this Service field opportunity via Robert Half, in a dynamic, rapidly changing call center. Articulate, highly-skilled candidates who love building solid customer relationships will be interested in this Customer Service Representative position. This Customer Service Representative job is long-term contract / temporary to full-time, and located in Westlake, Ohio. The hours for this position are Monday - Friday between 8:00am -6:00pm.
Your responsibilities in this role
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
Contribute accurate, friendly customer service in a timely fashion
Field and send out send written business correspondence
Manage incoming telephone calls Requirements - Proficient with computers and technology platforms
- Excellent customer service and office administrative skills
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Comfort and confidence when interacting with internal and external partners and clients/customers
A consistently positive approach to your work that is rooted in a businesslike professionalism
Excellent verbal, written, and social skills
Customer service experience
Call Center Customer Service experience
Proficiency in Assist Customers
Experience with Microsoft Office
Computer Data Entry experience
Well-founded grasp of Administrative Office
Proven knowledge of Email Correspondence
1+ years of past relevant experience
Proven experience going the extra mile to solve complex customer inquiries via extensive research
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.