Robert Half International CUSTOMER SERVICE REPRESENTATIVE in WHITEHALL, Pennsylvania
OfficeTeam is currently seeking skilled candidates to fill multiple openings for a rewarding CUSTOMER SERVICE REPRESENTATIVE role with a highly cutting edge and very reputable organization located in Allentown, PA. In these CUSTOMER SERVICE REPRESENTATIVE positions, you will be responsible with communicating with clients regarding support for company products and services. This CUSTOMER SERVICE REPRESENTATIVE position will allow you to communicate with customers via phone, email and chat communications and be able to provide a strong knowledge of the different services that are provided. The CUSTOMER SERVICE REPRESENTATIVE will be able to put together and promote different projects and campaigns regarding services to new customers and upgrading campaigns to existing clients. Play a vital role with this CUSTOMER SERVICE REPRESENTATIVE role as you will be focused on maintaining a high level of professionalism in each call while keeping a fun and engaging office setting. This CUSTOMER SERVICE REPRESENTATIVE must also be able to handle high call volume and be able to think and adapt quickly to different customer situations. This CUSTOMER SERVICE REPRESENTATIVE will be working closely with clients to identify and troubleshoot issues with the POS systems on-site. In addition, this CUSTOMER SERVICE REPRESENTATIVE must be able to handle calls customers calling in irate or maybe escalated issues. This CUSTOMER SERVICE REPRESENTATIVE must also be competent in knowing that a strong, positive attitude and reliability will be needed. If you're looking for a great opportunity to jump start your career in the business field, then this CUSTOMER SERVICE REPRESENTATIVE position is the role for you!
Provide assistance with special projects and other various campaigns such as inbound and outbound calling and assist with any technical updates as needed
Perform various email and phone correspondence with potential and existing clients
Make sure you have a strong knowledge of all products and services the company provides in order to help the client
Reviewing various documentation for installation of any new equipment on outbound calls
Additional customer service support as needed
FOR IMMEDIATE CONSIDERATION, PLEASE CALL 610-882-1700 OR EMAILS RESUMES TO Amanda.Kurtz@OfficeTeam.com
2+ years' experience in Customer Service or Technical Support roles preferred
Candidates who may have worked in the Retail for Food Service industries are ideal and anyone who's worked heavily with any Point of Sale Systems that may have a strong knowledge how these systems operate
Candidate must be able to adapt quickly to changing customer service inquiries and be quick thinking
Strong written and verbal communication skills
Candidate must be able to adapt working in a fast-paced environment and being able to multi-task
Proficient computer skills, including Microsoft Office Suite
Excellent verbal and written communication skills
Must be a reliable and dependable employee!
Bachelor's Degree highly preferred in Business-related studies
Bilingual in Spanish a plus, not a requirement!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Location: WHITEHALL, PA
Date Posted: January 12, 2021
Employment Type: Temporary
Job Reference: 03700-0011637967
Staffing Area: Office u0026 Administrative