Robert Half International Customer Service Representative in WHITESTOWN, Indiana
OfficeTeam is seeking a Customer Service Representative that will assist with all aspects of customer service, order entry, sales support and end user training. With an outgoing, positive attitude, this individual must be able to converse with customers regarding the product lines. The Customer Service Representative position is responsible for documenting all calls as directed by compliance and regulatory requirements, processing orders, and provides customer support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides customer support and information to customers, potential customers, sales representatives and others.
• Documents calls received from internal and external customers.
• The ability to train customers on proper usage of product lines, including education, training, and/or troubleshooting.
• Performs order functions, including order entry, order tracking, backorder resolution, expediting orders, sales reporting, and forwards picking sheets to shipping.
• Acts as a liaison between the field (customers, sales force) and internal departments regarding customer issues.
• Maintains sales documentation and tracking reports ensuring product ships in a timely manner.
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Proficiency with Microsoft office applications
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Sound written and verbal communication skills
Customer service experience desired
Command of order entry
Excellent customer service and office administrative skills
Basic knowledge in computer software programs and office equipment
Critical thinking, problem solving, ability to work independently
A consistently positive approach to your work that is rooted in a businesslike professionalism
Demonstrated experience performing extensive research to resolve complex customer inquiries
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $19.00 - $20.00 / Hourly
Location: WHITESTOWN, IN
Date Posted: January 14, 2021
Employment Type: Temp to Hire
Job Reference: 01430-0011652706
Staffing Area: Office u0026 Administrative