Robert Half Corporation Jobs

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Robert Half International Customer Service Representative in WHITESTOWN, Indiana

Description

OfficeTeam is seeking a Customer Service Representative that will assist with all aspects of customer service, order entry, sales support and end user training. With an outgoing, positive attitude, this individual must be able to converse with customers regarding the product lines. The Customer Service Representative position is responsible for documenting all calls as directed by compliance and regulatory requirements, processing orders, and provides customer support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer support and information to customers, potential customers, sales representatives and others.

• Documents calls received from internal and external customers.

• The ability to train customers on proper usage of product lines, including education, training, and/or troubleshooting.

• Performs order functions, including order entry, order tracking, backorder resolution, expediting orders, sales reporting, and forwards picking sheets to shipping.

• Acts as a liaison between the field (customers, sales force) and internal departments regarding customer issues.

• Maintains sales documentation and tracking reports ensuring product ships in a timely manner.

Requirements

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Proficiency with Microsoft office applications

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Sound written and verbal communication skills

  • Customer service experience desired

  • Command of order entry

  • Excellent customer service and office administrative skills

  • Basic knowledge in computer software programs and office equipment

  • Critical thinking, problem solving, ability to work independently

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $19.00 - $20.00 / Hourly

Location: WHITESTOWN, IN

Date Posted: January 14, 2021

Employment Type: Temp to Hire

Job Reference: 01430-0011652706

Staffing Area: Office u0026 Administrative

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