Robert Half International Customer Service Representative in WHITESTOWN, Indiana
OfficeTeam is currently seeking a Customer Service Representative to assist with all aspects of customer service, order entry, sales support and end user training. With an outgoing, positive attitude, this individual must be able to converse with customers regarding the product lines. The Customer Service Representative position is responsible for documenting all calls as directed by compliance and regulatory requirements, processing orders, and provides customer support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides customer support and information to customers, potential customers, sales representatives and others.
• Documents calls received from internal and external customers.
• The ability to train customers on proper usage product lines, including education, training, and/or troubleshooting.
• Performs order functions, including order entry, order tracking, backorder resolution, expediting orders, sales reporting, and forwards picking sheets to shipping.
• Acts as a liaison between the field (customers, sales force) and internal departments regarding customer issues.
• Maintains sales documentation and tracking reports ensuring product ships in a timely manner.
Associates degree or equivalent
Order entry experience required
Customer service experience
Microsoft Office experience preferred
Strong problem solving and analytical skills
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
No stranger to performing extensive research to resolve complex customer inquiries
Upbeat, positive attitude and an approach to work rooted in professionalism
Customer service and office administrative skills
Sound written and verbal communication skills
Proficient with diversified computer software and systems
OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Salary: $16.15 - $18.70 / Hourly
Location: WHITESTOWN, IN
Date Posted: October 16, 2020
Employment Type: Temp to Hire
Job Reference: 01430-0011593093
Staffing Area: Office u0026 Administrative