Robert Half International Help Desk Support Technician in Whittier, California


Robert Half Technology is currently seeking a Help Desk Support Technician for one of our clients located in Whittier, CA. The Help Desk Support Technician will support current operations.

SUMMARY Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.


  • Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.

  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

  • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.

  • Enters commands and observes system functions to verify correct system operation.

  • Responds to client inquiries concerning systems operation and diagnosis system hardware, software, and operator problems.

  • Instructs users in use of equipment, software, and manuals.

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.

  • Calls software and hardware vendors to request service regarding defective products.

  • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work

  • Recommends or performs minor remedial actions to correct problems.

  • Evaluates, installs and troubleshoots other communication equipment and technologies, including PBX and other telecommunications products

  • Coordinates activities with help desk, network services, or other information systems groups.

  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication.

  • Replaces defective or inadequate software packages.

  • Refers major hardware problems to service personnel for correction.


  • PC hardware experience (i.e. upgrading, troubleshooting).

  • Experience with Microsoft Windows 9x, NT, 2000 and XP.

  • Experience with Microsoft Office 2000/XP.

  • Proficiency in troubleshooting commonly-used networking hardware/software.

  • Experience with Microsoft Windows in a networked environment.

  • Familiarity with hubs, switches, NICs, and other Ethernet hardware.

  • Peripheral troubleshooting experience.

If you are interested in this Help Desk Support Technician position, please send your updated resume to [email protected] or call me directly at 949-623-2673.


Help Desk Support Technician must meet most or all of the following: Windows environment Basic administration of Active Directory Expected to support 50-100 end users Expected interaction between internal and external employees Experience with troubleshooting PC Computers Customer service skills

If you are interested in this Help Desk Support Technician position, please send your updated resume to [email protected] or call me directly at 949-623-2673.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.490.4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Location: Whittier, CA

Date Posted: December 29, 2018

Employment Type: Contract

Job Reference: 04810-9501687643

Staffing Area: Technology & IT