Robert Half International Desktop Support Analyst in Wilkes Barre, Pennsylvania
Description There is an opening for a Desktop Support Technician at Robert Half Technology, for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format. Problem solvers who prefer to work in a challenging and positive environment may succeed this Desktop Support Technician role. Located in the Wilkes Barre, Pennsylvania area, this Desktop Support Analyst role is short-term temporary in nature.
What you get to do every day
Interact regularly and effectively with ticket submitters
Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Create records of daily data communication transactions, issues and remedial actions taken or installation activities
Match hardware repairs with the appropriate vendors
Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
Solve computer problems, and implement appropriate action/solutions
Supply computer desktop support in accordance with established policies and procedures Requirements - PCI experience
Solid understanding of Microsoft Windows 10
Desktop Hardware experience required
Desktop support or related experience
Experience writing procedure manuals, user instructions, business correspondence, and general report writing
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.