Robert Half Corporation Jobs

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Robert Half Help Desk Analyst II in Williston, Vermont

Description

Robert Half Technology is looking for a Help Desk Analyst II to join our team. This is a position for someone who has a can-do attitude and who is looking to be part of a highly motivated team. Can you represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services? This Service Desk Analyst job might be for you. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. You should also know how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. A position with a full-time availability recently became available with a company in the High Tech - Electronics field. This Help Desk Analyst II role will be located in the Williston, Vermont area and will be a full-time position.

Responsibilities

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Provide guidance to Tier 1 support and team members

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

    Requirements

  • Ability to effectively interact, verbally and in writing

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Excellent problem-solving skills

    • You might be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
  • Working knowledge in one or more programming or scripting language

  • In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • MS Windows 10 experience preferred

  • VMware experience preferred

  • Microsoft Office 365 experience

  • Experience with Virtualized Environment

  • Strong familiarity with Cisco Networking

  • Able to work independently with a minimal amount of oversight

  • Ability to multitask and attention to detail are critical

    • You'll be a good fit for this position if you have a combination of superior customer service skills and technical aptitude

    • We especially are looking for candidates with ITIL certification

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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