Robert Half Help Desk Analyst II in Williston, Vermont
Robert Half Technology is looking for a Help Desk Analyst II to join our team. This is a position for someone who has a can-do attitude and who is looking to be part of a highly motivated team. Can you represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services? This Service Desk Analyst job might be for you. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. You should also know how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. A position with a full-time availability recently became available with a company in the High Tech - Electronics field. This Help Desk Analyst II role will be located in the Williston, Vermont area and will be a full-time position.
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Provide guidance to Tier 1 support and team members
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Ability to effectively interact, verbally and in writing
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Excellent problem-solving skills
- You might be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
Working knowledge in one or more programming or scripting language
In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
MS Windows 10 experience preferred
VMware experience preferred
Microsoft Office 365 experience
Experience with Virtualized Environment
Strong familiarity with Cisco Networking
Able to work independently with a minimal amount of oversight
Ability to multitask and attention to detail are critical
You'll be a good fit for this position if you have a combination of superior customer service skills and technical aptitude
We especially are looking for candidates with ITIL certification
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.