Robert Half Corporation Jobs

Description We are in the process of recruiting a Patient Service Representative to join our team in the High Tech - Pharm/Biotech industry. This role is based in Willoughby, Ohio, and offers a long-term contract employment opportunity. As a Patient Service Representative, you will be the face of our retail clinics, responsible for improving patient experience, driving revenue generation, and managing administrative and operational functions.

Responsibilities:

• Engage with patients, acting as the primary point of contact, and ensure a positive patient experience.

• Drive revenue generation by making outbound calls for follow-ups and to potential patients.

• Greet all patients and obtain potential referrals while understanding current marketing promotions.

• Schedule appointments using company protocols and internal scheduling database software.

• Ensure the office is patient-ready by managing office supply inventory as per approved lists.

• Maintain an accurate account of petty cash, bank deposits, and credit transactions.

• Manage hearing aid inventory and ensure it is up to date.

• Work directly with patients to collect all insurance documentation with a strong understanding of current HIPAA laws.

• Perform data entry tasks and maintain accurate customer credit records.

• Use CRM tools for managing customer interactions and addressing their needs. Requirements • Must have a strong understanding and working knowledge of CRM systems.

• Experience in handling and responding to inbound calls is essential.

• Familiarity with authorizations and billing functions in the Pharm/Biotech industry.

• Ability to create and interpret charts and graphs for data analysis.

• Experience in participating and organizing community events.

• Proficiency in outbound marketing strategies and techniques.

• Demonstrable experience in outbound sales in a high-tech or Pharm/Biotech industry.

• Must possess excellent communication skills, both verbal and written.

• Ability to work in a team-oriented environment and collaborate effectively with various departments.

• Strong problem-solving abilities and attention to detail.

• Must have a proactive approach, with the ability to manage multiple tasks simultaneously.

• Familiarity with privacy laws and regulations related to patient data is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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