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Robert Half Customer Service Representative in Wilmington, Delaware


If you're looking for work as a Customer Service Representative, this position via Robert Half, situated in a dynamic, rapidly changing call center, might be for you! Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Customer Service Representative opportunity is located in Wilmington, Delaware, and is a long-term contract engagement.

What you get to do every single day

  • Be a part of business development by actively cross-selling and referring customers

  • Manage incoming telephone calls

  • Give exceptional customer service in a timely fashion

  • Field and send out send written business correspondence


  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Experience with Microsoft Office required

  • Strong customer service and office administrative skills

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Excellent communication and organizational skills

  • Comprehension of Commision Functions

  • Hands-on experience with Onsite

  • Data entry experience

  • Collaboration experience highly valued

  • Perform Ad Hoc Financial experience highly preferred

  • Quality Standards experience desired

  • Experience with Principles

  • Earlier work involving productivity

  • Comprehensive knowledge of customer service

  • Expertise in communication

  • Adeptness in research

  • Practical knowledge of billing

  • Foundational knowledge in Microsoft Excel

  • Demonstrated knowledge of insurance

  • General familiarity with About Time

  • Experience with operations

  • Expertise in Analytical Skills

  • Background working with Claim Administration

  • Good understanding of property

  • Deep understanding of Written Communication

  • Previous experience working with Practices

  • Business Partners experience preferred

  • Superior Customer Service experience highly desired

  • Prior experience with underwriting

  • Proficient with computers and technology platforms

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Experience performing extensive research to resolve complex customer inquiries

  • Positive attitude and an engaging businesslike approach

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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