Robert Half ERP Analyst in Wilmington, Massachusetts
We are seeking a skilled ERP Administrative Specialist to join our company and play a pivotal role in the management and optimization of our Infor Cloud Suite Distribution ERP system. The ideal candidate will have a strong background in ERP administration, configuration, and user support, with a focus on enhancing business processes and driving system efficiency.
• ERP System Administration: Manage the day-to-day operations of the Infor Cloud Suite Distribution ERP system. Ensure system availability, performance, and security.
• Configuration and Customization: Configure and customize the ERP system to align with business requirements. Implement system changes and enhancements as needed.
• User Support and Training: Provide end-user support and training to ensure effective utilization of the ERP system. Address user inquiries, troubleshoot issues, and collaborate with stakeholders to resolve problems.
• Data Management: Oversee data integrity and accuracy within the ERP system. Collaborate with relevant teams to maintain high-quality data and ensure proper data governance.
• Reporting and Analytics: Develop and maintain reports, dashboards, and key performance indicators (KPIs) to support data-driven decision-making across the organization.
• Process Improvement: Identify opportunities for process optimization and automation within the ERP system. Collaborate with cross-functional teams to implement improvements that enhance operational efficiency.
• Documentation: Create and maintain comprehensive documentation for system configurations, processes, and user guidelines. Ensure knowledge sharing and smooth onboarding for new users.
• Collaboration: Work closely with IT teams, department heads, and external partners to align the ERP system with business needs and strategic objectives.
• Vendor Relationship Management: Liaise with Infor and other relevant vendors to stay updated on system upgrades, patches, and enhancements. Coordinate with vendors to resolve technical issues.
• Change Management: Assist in change management efforts related to system updates, enhancements, and process changes. Communicate changes effectively to end-users and stakeholders.
• Bachelor's degree in Information Technology, Business Administration, or related field.
• Proven experience in ERP system administration and configuration, preferably with Infor products.
• Excellent problem-solving skills and analytical thinking.
• Proficiency in data management and governance.
• Familiarity with reporting tools and data visualization.
• Exceptional communication and interpersonal skills.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to collaborate effectively with technical and non-technical teams.
• Prior experience in end-user training and support.
• Change management experience is a plus.
Education and Experience:
• Business acumen in the form of degree or experience.
• Infor CSD certifications not required but appreciated.
• IT experience required, certifications not required but appreciated.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.