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Robert Half Help Desk Technician II in Windsor, Connecticut


We are looking for a Help Desk Analyst II located in Windsor, Connecticut. The chosen candidate will be responsible for offering comprehensive technical support and ensuring efficient operation of the help desk/desktop support,


• Monitor and respond to help desk tickets, ensuring they are resolved within the stipulated timeframe.

• Provide assistance to end users who approach the help desk, prioritizing swift and effective resolution.

• Utilize Active Directory to configure new staff members, update existing staff member security groups, and modify attributes as needed.

• Configure and image Windows Environment Workstations for staff members using MDT and company proprietary software.

• Procure and document assets using asset management software daily to facilitate inventory audits.

• Provide immaculate customer service and communicate clearly with end users.

• Work with peers to provide quick and efficient resolution of advanced issues.

• Proactively analyze workflow and provide suggestions to direct report.

• Use Endpoint Management Central to remotely connect to end users.

• Ability to multitask and prioritize multiple tickets simultaneously.

Requirements • Proficiency in Citrix Technologies is a must.

• Knowledge and understanding of Database systems is required.

• Familiarity with EO/IR systems is crucial for the role.

• Experience with Lotus Notes is required.

• Proficiency in Microsoft products is a must.

• Understanding of Active Directory is necessary.

• Must have knowledge of Computer Hardware.

• Experience in Configuration Management is required.

• Proficiency in Deskside Support is a must.

• Knowledge of Desktop Hardware is necessary.

• Familiarity with Azure Active Directory is required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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