Robert Half Corporation Jobs

Description

We are looking for a National Service Manager to join our team in Winston Salem, North Carolina. The role involves overseeing post-sales customer support related to warranty, spare parts, and customer care throughout the life of our equipment. You will be managing the Service Department Team and Service Network Companies, as well as spare parts processing and distribution.

Responsibilities:

• Oversee daily Service Department operations, including team management, task scheduling, phone support coordination, and dispatch of Factory Field Service Technicians.

• Maintain relationships with independent Service Providers that provide factory field service for product warranty period and beyond.

• Manage and oversee spare parts processing and distribution.

• Maintain effective relationships with parts distribution outlets and Service Provider Network.

• Ensure efficient warranty claims processing, accounting, and reporting.

• Develop and maintain technical content for Champion Service Training offerings.

• Interact with Sales and Engineering teams in relation to equipment development and sales support.

• Collaborate with Sales staff, REP groups, and dealers to support installation, startup, and warranty issues.

• Work closely with various chain account managers in support of Sales and growth of the chain account sector of the customer base.

• Utilize CRM and other customer service software to provide exceptional customer service.

• Ensure efficient field service management and liaise with Original Equipment Manufacturer (OEM) when necessary.

• Oversee call center operations and ensure delivery of high-quality customer service.

Requirements

• Must hold a minimum of 5 years of experience in a managerial role, preferably in a national service setting

• Demonstrated proficiency in CRM (Customer Relationship Management) software is essential

• Experience in managing call center operations is required

• Strong customer service skills, including experience with customer service software

• Proven track record in field service management

• Familiarity with original equipment manufacturer (OEM) processes is a plus

• Exceptional leadership skills with the ability to manage and motivate a team

• Excellent communication skills, both written and verbal, for effective team and client communication

• Strong problem-solving skills and the ability to make critical decisions under pressure

• Must be adaptable to changes and have the ability to lead a team through change

• Proven ability to develop and implement strategies to improve service efficiency and effectiveness

• Must have a strong focus on customer satisfaction and the ability to build and maintain relationships with key stakeholders

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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