Robert Half International Help Desk Analyst I in Woburn, Massachusetts


Robert Half is looking for a Helpdesk Analyst to join our client's team and provide day to day technical support to internal staff over the phone, through email and in person. Additional responsibilities include troubleshooting desktop problems, answering questions about software applications, and working with staff to resolve issues.


  • Maintains technology knowledge base and computer inventory

  • Manages, responds to and escalates helpdesk calls via our ticketing software

  • Restores files from backup up as necessary

  • Printer and AV setup, maintenance and support


  • Work experience with operating systems, specifically Windows 10

  • Application support experience with Microsoft Office, imaging, CCH products a plus

  • Ability to work Saturdays and start at 7AM weekdays

  • Excellent problem-solving, customer service and organizational skills.

If you are interested in learning more about this position or think you may be a good fit for the role, please reach out directly to Cooper at cooper.merrill AT rht DOT com


Microsoft Windows 10, CCH ProSystem fx - Tax Compliance

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.490.4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Location: Woburn, MA

Date Posted: December 12, 2018

Employment Type: Permanent

Job Reference: 02100-0010767773

Staffing Area: Technology & IT