Robert Half Corporation Jobs

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Robert Half Help Desk Analyst III in Woburn, Massachusetts

Description

Robert Half is looking for a Help Desk Analyst III to join our team. The ideal candidate for this position has a can-do attitude and is looking to be part of a highly motivated team. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. You will need to be comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. We're looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. Covering alternative shifts when needed is often necessary with this Analyst job. This is a position for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary opportunity. Located in Woburn, Massachusetts, this Help Desk Analyst II role will be a long-term contract / temporary opening.

Your responsibilities in this role

  • You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Provide guidance to Tier 1 support and team members

    Requirements

Education, License and Job Requirements:

  • Associates degree in related field or 2 years exp in lieu of a degree

  • A+ certification and MCSE certification

  • ITIL foundations certification preferred

  • CCNA or Network+ training a plus

  • Experience with Active Directory user management

  • Experience with Desktop management tools including remote services

Skills and Experience:

  • 2+ years in an IT Help Desk Services position

  • Proven ability to deliver a positive user experience in multi-location corporate setting

  • Minimum of 2 years working with Microsoft windows technology

  • Demonstrated experience in troubleshooting Microsoft Windows desktop problems

  • Excellent written and verbal communication skills and an ability to document and describe problems in a clear and concise manner to technical and non-technical audience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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