Robert Half Electronic Document Management Administrator in Woodbridge, New Jersey
The Electronic Document Management Administrator role is to configure, implement, and maintain the Electronic Document Management loan document management system. This includes interacting with business stakeholders to discuss business objectives, capabilities and limitations of Electronic Document Management, and recommend solutions to meet business requirements. It also includes performing system administration and providing escalated technical support for user issues. It also includes being the sole-point-of-contact between our client and Ellie Mae for all matters pertaining to Electronic Document Management.
Maintain all Electronic Document Management instances.
Provide Tier 3 support for escalated support tickets.
Identify and correct security risks with current Electronic Document Management configurations and access levels.
Be the sole point-of-contact to interface with Ellie Mae AIQ for all Electronic Document Management matters (support, licensing, upgrades, customizations, special requests, etc.).
Notify business and technical stakeholders of system outages or planned maintenance work.
Interface with business stakeholders to discuss business objectives with regards to Electronic Document Management, including capabilities, limitations, and design good practices.
Recommend Electronic Document Management solutions to business objectives.
Configure sustainable document management structures within Electronic Document Management.
Recommend improvements to business processes around the use of Electronic Document Management.
Assist with technical integrations into and out of Electronic Document Management.
Provide metrics and reports on Electronic Document Management utilization.
Interface with the Training Department to provide guidance and understand current procedural or usability gaps.
College degree in the field of computer science, information sciences, business administration, or related field and/or 5 years equivalent work experience.
AIQ Electronic Document Management administration experience.
Solid understanding of document management best practices (folder/metadata structures, access management, etc.).
Solid understanding of mass data and file management technologies, including CSV, XML, Excel formulas, SFTP, compressed files, etc.
Strong understanding of the mortgage industry is highly desirable, including required documents for TRID/RESPA, Federal, and State compliance.
Understanding of Release Management concepts highly desirable.
Familiarity with Bluesage Lending Platform is desirable.
Exceptional written and oral communication skills.
Solid relationship management and performance management skills.
Exceptional interpersonal skills, with a focus on listening and questioning skills.
Strong documentation skills.
Ability to conduct research on industry and technology trends and make recommendations for improvement.
Ability to present ideas in user-friendly language to non-technical staff and end users.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Available for occasional night or weekend work.
Some light travel required.
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