Robert Half Corporation Jobs

Job Information

Robert Half Field Technician in Woodbridge, New Jersey

Description

Primary role is to support and maintain Companies' end users and infrastructure.

Responsibilities include the coordination and fulfillment of incidents and requests through service management while adhering to organizational policies and procedures.

Assist department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software.

Monitor and troubleshoot computer hardware and software, mobile devices, telecom, and networking problems as they occur.

Prioritize problems by following established priority, ensures all jobs are completed as scheduled or requested within SLA guidelines. Assignments should be completed thoroughly in an accurate, prompt, and neat manner.

Must consistently meet key metrics on incidents and requests: tickets per month, tickets resolved within SLA, mean time to resolve, etc.

Assists with the day-to-day maintenance of Company PCs.

Perform advanced hardware and software repair procedures on desktop and laptop computers, performing data backup and recovery as needed.

Assist employees with technical requests by troubleshooting, resolution, and escalation if required. Provide guidance to conditions which must be met to fulfill requests.

Must follow IMAC process; the proper procedures and protocols on handling hardware and software requests, refresh, and maintaining the asset database.

Evaluate all assets to ensure compliance including but not limited to: antivirus protection, patch management, data encryption, etc.

Available for on-call and after hours support and responding to escalations in a timely manner. Carry company provided mobile phone, and answer your phone, texts in a timely manner.

Perform training to staff and customers on various technology topics, including hardware configurations, processes, and applications.

Provide thorough documentation and timely updates within ITSM ticketing system

Qualifications

Bachelor s degree preferred.

Experience in healthcare field helpful but not required.

Industry certifications preferred.

At least 2-3 years of experience supporting large organizations in a desktop support role.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements - Preferred skills include an understanding of networking such as switching and routing

  • Strong problem-solving skills

  • Be able to prioritize workload and perform in a fast-paced and challenging environment

  • 3+ years of experience supporting PC and Mac hardware and software, as well as knowledge of TCP/IP, DNS, DHCP, LAN, and WAN

  • Proven flexibility to adapt to changes in procedures and job assignments

  • CompTIA A+ certification required

  • Comprehensive knowledge of PC Hardware

  • Command of Microsoft Windows

  • ServiceNow ITSM experience

  • Strong familiarity with hardware & software installation

  • Detailed and have the ability work independently

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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