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Robert Half IT Training Administrator/ITSM Training Administrator in Woodbridge, New Jersey

Description Reporting to the Associate Director Information Technology, the System Administrator IV is responsible for providing training and supporting communications to university-wide organizations for the Rutgers IT Service Management Office.

Among the key duties of this position are the following:

Supports the Rutgers Service Management Awareness, Education, and Training Program by designing, developing, implementing, and evaluating the training program and initiatives.

Collaborates with key subject matter experts and assesses group and individual training needs for IT service management.

Creates materials and communications in support of the ITIL/ITSM training roadmap.

Designs and coordinates outreach and awareness campaigns to support the adoption of IT service management principles and concepts.

Works with business customers, end users, operations, and support staff to assess the efficacy of ITIL/ITSM learning programs and communications.

Delivers training courses, workshops, and seminars to support adoption of IT service management across Rutgers IT.

Manages the Rutgers Service Management Course Offerings Portfolio.

Supports the ongoing operations of the Rutgers Service Management Office by working collaboratively with the Associate Director, ITSM to support the university-wide effort to improve service processes and service delivery utilizing IT service

management best practices, standards, and methodologies (ITIL, COBIT, LeanIT).

Works closely with the ITSM team to coordinate business and process analysis, communications, training, data reporting, and analytics services for the Rutgers Service Management Program.

Works with the assigned Project Manager and System Administrators to identify training and outreach opportunities for ServiceNow ITSM to facilitate widespread adoption of the platform. Requirements

  • ITIL 4 Foundation certification (or higher)

  • ServiceNow experience (San Diego and beyond)

  • IT Change Management, Configuration Management (for Business Analyst)

  • IT Training Development and Course Delivery - especially for ServiceNow (for Training Administrator)

  • Experience working in a Higher Education institution

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