Robert Half International Surefire Subject Matter Expert in Woodbridge, New Jersey
The Surefire Administrator is responsible for the overall administration and support for the Surefire automated marketing system. This position oversees the maintenance, improvement, rollout of new technology, tools and upgrades as well as troubleshooting of data and any other issues within Surefire. This position is an advocate for Surefire within the organization and help to appropriately expand its use while working closely with the IT department and marketing department to manage and resolve any issues that arise.
Surefire Maintenance: •Oversee the maintenance and troubleshooting of Surefire data and performance issues •Assist in creation of long-term strategic goals for high data quality and appropriate data use for system growth and evolution •Monitor data quality, data migrations and data integration to ensure data is correct and up to date •Assist with the upload of Mortgage Loan Originators contact databases using Surefire’s Data Management tool Administrative: •Act as a liaison between the marketing and IT department regarding data issues, marketing initiatives and campaigns •Assist the marketing department with project management, implementation and rollout of new Surefire tools and technology •Work closely with the marketing department to ensure the system is working correctly for workflows, rules and content libraries •Partner with marketing and secondary departments to oversee the addition of new loan programs in Surefire Single Property Sites •Provides support and training of Surefire for staff in data entry and basic management, as needed.
Work Experience and Knowledge, Skills and Abilities •Exceptional analytic and problem-solving skills, attention to detail, and ability to work within time constraints. •Excellent understanding of a Customer Relationship Management (CRM) system. •Outstanding skills using online technology and strong curiosity and expertise to learn a new CRM. •Excellent analytic skills, attention to detail, and ability to work within time constraints. •Excellent level of oral and written communication skills; Ability to communicate across a variety of audiences. •High level of computer skills and the ability to function in a windows environment utilizing Outlook, Word and Excel. •detail oriented and effective interpersonal skills; Solid decision-making skills with display of professionalism in maintaining confidentiality. Ability to build strong relationships with internal business partners to achieve success. •Ability to rapidly acquire detailed knowledge of departmental policies, practices and procedures. •Strong time management skills, fast learner, self-motivated, and comfortable taking initiative and handling multiple projects simultaneously. •Committed to taking responsibility and ownership for agreed actions and delivery. •Reports to work on a daily and timely basis.
•High School Diploma or equivalent •Bachelor’s degree in IT, preferred •Prior Administrator experience is preferred •Prior mortgage experience is a plus •High school diploma or equivalent •Bachelor’s degree, preferred, or six (6) years of similar work experience utilizing a Customer Relationship Management (CRM) system •Two-six (2-6) years of similar work experience utilizing a Customer Relationship Management (CRM) system •Previous experience in an end-user technical support role, preferred.
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Location: Woodbridge, NJ
Date Posted: February 23, 2021
Employment Type: Temp to Hire
Job Reference: 02720-0011669517
Staffing Area: Technology u0026 IT